This agreement was drawn up in all its parts to guarantee the rights of customers and the rights of Motion Mosaic and to clarify the obligations of each party.
General Provisions
To start using our services at Motion MOSAIC, you agree that you are of legal age to enter into a binding contract and service agreement between you and Mediaman. You agree to:
- Provide correct, current and complete information about yourself as prompted by the registration form for a service request (“Registration Data”)
- Maintain updated registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete or incomplete, or MediaMan has reasonable grounds to suspect that such information is untrue, inaccurate, or insufficient, Motion Mosaic has the right to suspend or terminate your account and refuse any and all current use or the future of the Service (or any part thereof).
- All services that we provide are used for legitimate purposes only
- We have the right to amend the terms of the agreement at any time with notice to our existing customers
- When you register in Motion Mosaic, all your personal and financial information is encrypted and kept completely confidential, and it is not available to anyone other than Motion Mosaic employees to view it except when you request it yourself or at the request of judicial authorities.
- We never sell your personal information, including your e-mail in the first place, but some of your information may be used to send our offers only, and you can request to stop sending these offers at any time.
- We use “cookies” on customers’ devices, in order to ensure the safety of communication and interaction between us and them. We use “cookies” only in the process of entering and exiting the customer from the control panel of his site and its applications (see the privacy policy).
- We are committed to providing technical support at the level of server maintenance and follow-up only. Motion Mosaic is not obligated to provide any kind of technical support services for any programs or systems installed on the server by the client himself in return for running a service on his site.
- We care about our customers and always want the best for them, so Motion Mosaic has the right to change any clause or article of this agreement at any time it sees it, and the customer is always supposed to be aware of these changes even if he did not receive any alert.
Motionmosaic Privacy Policy
Logging data and certain other information about you is subject to our Privacy Policy. For more information, see our privacy policy at the link,
You understand that by using the Service you consent to the collection and use (as set forth in the Privacy Policy).
Payment policy
- The amount due is not refunded if the customer violates any of the terms and rules agreed upon in the usage policy of the service provided
- No refund is made after 5 days of service delivery
- The amount due is not refunded after receiving the work without any clear justification or failure in the terms of the joint offer
- The amount is not refunded except upon a direct request from the customer, and by a written message from the customer’s e-mail registered with us, and after confirming with the customer personally via a phone call on the phone number registered with us
- Bank financial deposits that are more than 30 days old and their requests have not been implemented due to the owner’s failure to communicate with us by phone, direct personal attendance, or by e-mail or the ticket system approved by the Media Man service, they are considered null and their owner has no right to claim It does not claim any service from Motion Mosaic.
- We do not bear any responsibility as a result of any error in the financial transfer or bank deposits
Website design services
- The amount must be paid before starting work on the service that you requested from Motion Mosaic.
- The customer must provide us with all the information required to carry out his work, and any other additional matters that we may need to know in order to produce a better work, with our emphasis on the need for the customer to communicate with us throughout the work period, especially in the period of final reviews.
- After studying the submitted application and concluding the agreement with the client, we are committed to the agreed period of delivery of the work, and any delay that may occur from the client or lack of response to our messages or confirmation of possible final copies of delivery, we do not bear any responsibility for it under any circumstances.
- After completing the implementation of the required work, it is presented to the client, so that he can request any modifications (revisions), and the client must clarify the modifications he requests in full detail so that we can implement what he requests as quickly as possible.
- We are not responsible for adding content to the site, of all kinds and forms, and in the event that the customer requests us to add content to his site, he must provide us with all the content required to be placed on the site, noting that there will be additional fees for adding your content to the site.
- After completing the entire work, the customer has the right to request any modification as agreed upon in the required design plan
- All modifications requested by the customer that were not agreed upon during the final agreement with the customer, the customer must pay an additional amount due to be agreed upon, and this item relates to additional requests that are submitted after the final agreement
- In all web design packages, our logo is placed at the bottom of each website we design with a link to the Media Man website, and in the event that the customer does not want to put the logo and the link, he must pay 40% of the work value.
- We are not responsible for any errors that the customer may make on his site, and the customer is not entitled to claim any amendment or compensation for what may happen.
- Technical support is responsible for assisting the customer in all the work that we carry out only, and for any work of third parties, we do not provide any technical support for it.
Brand and identity design services
- It is not possible to request a refund of the amount paid after the start of work in any case and whatever the circumstances calling for that. Also, when requesting a logo or print design, it is necessary to pay the full amount agreed upon before starting the design.
- In the event of a delay in delivering the design to the customer and this delay was caused by a change in the customer’s requirements or a delay by the customer in delivering the required materials or for any reason whatsoever on the part of the customer, Motion Mosaic will not be responsible for this delay.
- Upon completion of the design of any logo or publication, Motion Mosaic makes all modifications that are not outside the scope of the agreement directly within the first week of the completion of the design, after which Motion Mosaic is not responsible for any modifications requested nor for the duration of implementation of these modifications.
- The official and approved method of communication and communication in Motionmosaic is technical support tickets from the customer service area. As this system keeps all talks and rehearsals in one place for easy review between the two parties.
- Motionmosaic is not responsible at all for the works that the client delays in receiving or approving their rehearsals within a maximum period of 15 days from the date of sending the notification of the completion of the work or rehearsal.
- When agreeing on the details of the contents of the logo or print to be designed or developed, the customer is not entitled to claim after that the addition of any additions, no matter how minor or simple, under the framework of the current costs. Rather, any addition or modification is calculated at a new, independent cost.
- Motionmosaic is not responsible at all for the policies of other intermediary companies that are dealt with, such as electronic payment system companies. When using the electronic payment system and the occurrence of a financial problem, the intermediary company must be reviewed to find out the problem, so the institution is not committed to any compensation due to the problems that occur because of these companies.
You must read the agreement and agree to all terms before depositing or transferring funds. Once the service is agreed upon and the amount or part of it is transferred, the customer is considered to have agreed to these terms and all the terms and conditions of dealing mentioned on this page apply to him.